303, No.53, Qiaoxing Road, Fuyong Street, Qiaotou Community, Fuhai Street, Baoan District, Shenzhen,Guangdong, China

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Free shipping items excluding vape juice and those pre-filled with e-liquid via 4PX or China Post or Holland Post over the world, we consider free shipping e-liquid and those pre-filled with e-juice ordered more than $100 via DHL or Fedex, If additional express freight is required in remote areas, you must pay the extra freight.

Which payment methods are accepted in the Online Shop?

We accept Visa Card and Master Card and JCB Card and Discover Card and Local Payment including SofortBanking、Trustpay、Paysafecard,CashU、Onecard、MOLPay、Qiwi、Yandex. Money、WebMoney、iDEAL、Dotpay、Boleto etc just now

How long will delivery take?
4PX:10-15 days delivery In EU, USA
China Post 15-20 days delivery In EU, USA, 20-35 days delivery in RU.
Netherlands post: About 25 days delivery in the EU, about 25-35 in Asia, about 60 days in South America or Africa.
DHL, FedEx express: 5-7 days delivery
How secure is shopping in the Online Shop? Is my data protected?

Of crose, it is safe

We strictly protect any of your information, including personal information, phone calls, emails, etc., and will not leak to third parties including our sales staff, each sales staff docking their products and ordering customers, each staff member Signed a confidentiality agreement before joining us , they cannot take away any of your information.

We will not send you emails or call to promote products, we will only send you emails to inform package information and solve the problems you encounter in use

What exactly happens after ordering?

First, our sales staff fill the name, address and other information on the order into the 4px or China Post or DHL shipping system, and then generate the tracking number. Note that the product name is generally pen drive or mental tube or charger

Then the sales inform the warehouse staffs, they will find the corresponding goods and check the integrity, and then label the goods and ship them to 4px or other express companies to enter the warehouse. This process generally takes 24 hours to complete.
If the product is out of stock, the warehouse manager will inform the sales staff to contact the customer for replacement or we contact the product factory to purchase. If the purchase process generally takes 2 to 3 days.

It usually takes 1~3 days for 4px or China Post or DHL to pick up the package.

The sales staff will inform the customer of the order tracking number to track the goods once it is picked up

Do I receive an invoice for my order?

Yes, when you place an order, an invoice will be generated and sent to the mailbox where you placed the order, please email vapecigshop@gmail.com if you do not get

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